RETURN, EXCHANGE & REFUND POLICY

Effective Date: 14 September 2026

Last Updated: 14 September 2026

This Return, Exchange & Refund Policy (“Policy”) applies to all purchases made through Daidaclo.com (“Website”) and governs the conditions under which products purchased from DAIDA may be exchanged, replaced, or, where legally applicable, refunded.

DAIDA (“DAIDA”, “we”, “us”, or “our”) is the trade name of DHRUV PAWAR, a proprietorship registered under applicable Indian laws. Our principal place of business is located in Hubballi, Karnataka, India.

By placing an order through the Website, the customer (“Customer”, “you”, or “your”) acknowledges that they have read and agreed to this Policy.

1. OUR RETURN & EXCHANGE APPROACH

DAIDA follows a limited exchange policy for online purchases.

We do not offer refunds for change of mind, size preference, colour preference, style preference, or incorrect size selection where the correct product has been delivered.

Eligible customers may request one size exchange within 3 days from the date of delivery, subject to the conditions set out in this Policy.

DAIDA does not offer exchanges for a different colour or style.

Where a product is received with a verified manufacturing defect or damage attributable to DAIDA, DAIDA will arrange a suitable replacement, subject to verification.

Nothing in this Policy is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded under applicable law.

2. SIZE EXCHANGE

DAIDA allows one size exchange per order/product within 3 calendar days from the date of delivery.

A size exchange is available only when:

• The request is raised within 3 days of delivery.

• The product is unused and unworn.

• The product has not been washed, altered, ironed, stained, damaged, or otherwise used.

• All original tags and labels remain attached.

• The original packaging is retained and returned where applicable.

• The product is in completely resalable condition.

• The requested replacement size is available in stock.

Important:

DAIDA provides a detailed size guide on the product page for each SKU. Customers are therefore strongly advised to review the applicable size guide before placing an order.

A size exchange will not be accepted merely because the Customer selected the wrong size after failing to refer to the applicable size guide.

3. COLOUR & STYLE EXCHANGES

DAIDA does not offer exchanges based on:

• Change of colour preference

• Change of style preference

• Change of design preference

• Change of mind

• Personal preference after delivery

• Ordering the wrong colour

• Ordering a different style than desired

If the correct product, colour and style shown in the order confirmation have been delivered, the order will not qualify for an exchange on the above grounds.

4. SALE & DISCOUNTED PRODUCTS

Products purchased during a sale, promotional offer, discount, clearance event, or any other specially discounted campaign are considered FINAL SALE.

Sale or discounted products are not eligible for size, colour, style, or change-of-mind exchanges.

However, this restriction does not affect claims relating to a verified manufacturing defect, damage attributable to DAIDA, or an incorrect product being supplied, subject to verification and applicable law.

The applicable product page or promotional terms may contain additional conditions for specific campaigns.

5. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS

DAIDA takes care to inspect products before dispatch to ensure that the product sent to the Customer matches the ordered product and meets our quality standards.

However, if you believe that you have received:

• A defective product

• A damaged product attributable to DAIDA

• A product with a manufacturing defect

• A product different from the product ordered

please contact us within 3 days of delivery.

The Customer should provide:

1. Order number

2. Clear photographs of the product

3. Clear photographs of the packaging

4. Photographs showing the relevant defect/damage

5. A description of the issue

6. Any additional information reasonably requested by DAIDA

Unboxing Video

Customers are strongly advised to record a continuous unboxing video before opening the package.

The video should clearly show:

• The unopened package

• Shipping label

• Condition of the package

• Opening of the package

• The product received

An unboxing video may assist DAIDA in verifying claims involving transit damage, missing items, tampering, or incorrect products.

The absence of an unboxing video does not, by itself, automatically determine a claim; however, DAIDA may request reasonable photographic or other evidence to verify a reported issue.

6. REPLACEMENT FOR VERIFIED DEFECTS

If DAIDA determines that a product has a genuine manufacturing defect or that an incorrect product was dispatched due to an error attributable to DAIDA, DAIDA will provide an appropriate replacement, subject to product availability.

Where the same product is unavailable, DAIDA may contact the Customer to determine an appropriate resolution, subject to applicable law.

DAIDA will not consider normal characteristics of a garment, minor variations arising from manufacturing processes, or differences caused by screen settings, lighting, photography, or display devices to be defects unless they materially affect the product's quality or functionality.

7. EXCHANGE ELIGIBILITY CONDITIONS

For an exchange to be accepted, the product must:

• Be unused

• Be unworn

• Be unwashed

• Not have been altered or modified

• Not contain stains, marks, odours, perfume, or other signs of use

• Have all original tags and labels attached

• Be returned in its original packaging where applicable

• Be returned within the applicable exchange period

DAIDA reserves the right to inspect the returned product before approving an exchange.

If the returned product does not satisfy these conditions, the exchange request may be rejected.

8. PRODUCTS NOT ELIGIBLE FOR EXCHANGE

An exchange request may be rejected where:

• The product has been worn or used

• The product has been washed

• The product has been altered or modified

• Tags or labels have been removed

• The product has been stained or damaged after delivery

• The product has been exposed to perfume, chemicals or other substances

• The product is returned after the applicable 3-day exchange period

• The product was purchased as a sale/discounted item

• The request relates only to colour or style preference

• The request relates to change of mind

• The Customer has already used the exchange facility for that product/order

9. EXCHANGE PROCESS

To request an eligible size exchange, the Customer must contact DAIDA at:

Email: daidaclothing@gmail.com

The Customer should include:

• Full name

• Order number

• Product name

• Current size

• Requested replacement size

• Reason for the exchange

Step 1 — Submit Request

The exchange request must be submitted within 3 calendar days from delivery.

Step 2 — Verification

DAIDA will review the request and confirm whether it qualifies under this Policy.

DAIDA may request photographs or additional information where necessary.

Step 3 — Return the Product

Once the exchange request is approved, the Customer will be instructed regarding the return shipment.

Step 4 — Product Inspection

The returned product will be inspected to verify its condition and eligibility.

Step 5 — Replacement

Once the returned product is approved, DAIDA will dispatch the approved replacement size, subject to availability.

10. RETURN SHIPPING COST

For a size exchange, the Customer is responsible for the cost of returning the product to DAIDA.

DAIDA will not reimburse or compensate the Customer for return shipping charges incurred for a size exchange.

Where a product is verified to have been defective, damaged, or incorrectly supplied due to an error attributable to DAIDA, DAIDA will determine the appropriate return/replacement logistics arrangement on a case-by-case basis.

11. ONE EXCHANGE PER ORDER

DAIDA permits one exchange per eligible product/order.

Once an exchange has been completed, the replacement product will not be eligible for another size exchange under this Policy.

Customers are therefore strongly advised to refer to the size guide before selecting their replacement size.

12. NO CASH OR ORIGINAL-PAYMENT REFUNDS

DAIDA does not provide monetary refunds for:

• Change of mind

• Size preference

• Incorrect size selection

• Colour preference

• Style preference

• Sale/discounted purchases

• Other reasons that do not qualify as a verified product issue

The standard remedy available under this Policy is exchange or replacement, as applicable.

Where a monetary refund is legally required under applicable law or where DAIDA expressly agrees to a refund in a particular circumstance, the refund will be processed through the applicable payment method and within the legally applicable timeline.

13. ORDER CANCELLATION

Once an order has been successfully placed, DAIDA does not accept customer-requested cancellations.

Customers should carefully verify:

• Product

• Size

• Colour

• Quantity

• Shipping address

• Contact details

before completing the order.

If DAIDA is unable to fulfil an order due to circumstances such as stock unavailability or another issue attributable to DAIDA, the Customer will be contacted and an appropriate resolution will be provided in accordance with applicable law.

14. INTERNATIONAL ORDERS

DAIDA accepts orders from international locations where delivery service is available.

International customers are subject to the same exchange eligibility requirements stated in this Policy unless otherwise communicated on the applicable product or checkout page.

Customers placing international orders should note that:

• Return shipping costs for eligible size exchanges remain the Customer's responsibility.

• Customs duties, import taxes, local charges, or other destination-country charges, where applicable, may be payable by the Customer.

• International returns may require additional shipping time.

• DAIDA may be unable to provide an exchange where the requested size or product is unavailable.

15. EXCHANGE REQUESTS AFTER THE DEADLINE

Exchange requests received after the applicable 3-calendar-day period may be rejected.

Customers are responsible for reviewing their order promptly after delivery and notifying DAIDA within the prescribed period if an eligible issue is identified.

16. FRAUDULENT OR ABUSIVE REQUESTS

DAIDA reserves the right to reject exchange or replacement requests where there is reasonable evidence of:

• Fraudulent activity

• Product misuse

• Intentional damage

• Repeated abuse of the exchange policy

• False or misleading claims

• Tampering with products or packaging

• Submission of manipulated or misleading evidence

Nothing in this clause limits any rights or remedies available under applicable law.

17. GRIEVANCE & CUSTOMER SUPPORT

For all return, exchange, replacement, or product-related concerns, customers may contact:

DAIDA

Email: daidaclothing@gmail.com

Website: Daidaclo.com

DAIDA will review customer complaints and respond within a reasonable period.

As DAIDA currently operates as a proprietorship, a separate Grievance Officer has not been designated. This should be updated on the website if and when a designated grievance officer is appointed.

The applicable e-commerce framework requires e-commerce entities to maintain a grievance redressal mechanism and display relevant grievance-officer information where applicable.

18. GOVERNING LAW

This Policy shall be governed by and interpreted in accordance with the laws of India.

Nothing in this Policy shall restrict any statutory rights or remedies available to consumers under applicable Indian law.

19. POLICY AMENDMENTS

DAIDA reserves the right to modify or update this Policy from time to time.

Any revised version will be published on Daidaclo.com with the updated effective date.

The Policy applicable to an order will generally be the version in effect at the time the order was placed, subject to applicable law.

20. CUSTOMER ACKNOWLEDGEMENT

By placing an order through Daidaclo.com, the Customer acknowledges that they have read and understood this Return, Exchange & Refund Policy.

In particular, the Customer acknowledges that:

• DAIDA provides a 3-day size exchange window.

• Only one exchange is permitted.

• Colour and style exchanges are not available.

• Sale and discounted products are final sale for size and colour/style changes.

• Customers are responsible for return shipping costs for size exchanges.

• DAIDA does not provide standard monetary refunds for ordinary returns or change-of-mind requests.

• Customers should refer to the applicable size guide before placing an order.

DAIDA

Trade Name: DAIDA

Legal Name: DHRUV PAWAR

Constitution: Proprietorship

Website: Daidaclo.com

Email: daidacloothing@gmail.com

Principal Place of Business: Hubballi, Karnataka, India