Return, Exchange & Refund Policy
RETURN, EXCHANGE & REFUND POLICY
Effective Date: 14 September 2026
Last Updated: 14 September 2026
This Return, Exchange & Refund Policy (“Policy”) applies to all purchases made through Daidaclo.com (“Website”) and governs the conditions under which products purchased from DAIDA may be exchanged, replaced, or, where legally applicable, refunded.
DAIDA (“DAIDA”, “we”, “us”, or “our”) is the trade name of DHRUV PAWAR, a proprietorship registered under applicable Indian laws. Our principal place of business is located in Hubballi, Karnataka, India.
By placing an order through the Website, the customer (“Customer”, “you”, or “your”) acknowledges that they have read and agreed to this Policy.
1. OUR RETURN & EXCHANGE APPROACH
DAIDA follows a limited exchange policy for online purchases.
We do not offer refunds for change of mind, size preference, colour preference, style preference, or incorrect size selection where the correct product has been delivered.
Eligible customers may request one size exchange within 3 days from the date of delivery, subject to the conditions set out in this Policy.
DAIDA does not offer exchanges for a different colour or style.
Where a product is received with a verified manufacturing defect or damage attributable to DAIDA, DAIDA will arrange a suitable replacement, subject to verification.
Nothing in this Policy is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded under applicable law.
2. SIZE EXCHANGE
DAIDA allows one size exchange per order/product within 3 calendar days from the date of delivery.
A size exchange is available only when:
The request is raised within 3 days of delivery.
The product is unused and unworn.
The product has not been washed, altered, ironed, stained, damaged, or otherwise used.
All original tags and labels remain attached.
The original packaging is retained and returned where applicable.
The product is in completely resalable condition.
The requested replacement size is available in stock.
Important:
DAIDA provides a detailed size guide on the product page for each SKU. Customers are therefore strongly advised to review the applicable size guide before placing an order.
A size exchange will not be accepted merely because the Customer selected the wrong size after failing to refer to the applicable size guide.
3. COLOUR & STYLE EXCHANGES
DAIDA does not offer exchanges based on:
Change of colour preference
Change of style preference
Change of design preference
Change of mind
Personal preference after delivery
Ordering the wrong colour
Ordering a different style than desired
If the correct product, colour and style shown in the order confirmation have been delivered, the order will not qualify for an exchange on the above grounds.
4. SALE & DISCOUNTED PRODUCTS
Products purchased during a sale, promotional offer, discount, clearance event, or any other specially discounted campaign are considered FINAL SALE.
Sale or discounted products are not eligible for size, colour, style, or change-of-mind exchanges.
However, this restriction does not affect claims relating to a verified manufacturing defect, damage attributable to DAIDA, or an incorrect product being supplied, subject to verification and applicable law.
The applicable product page or promotional terms may contain additional conditions for specific campaigns.
5. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
DAIDA takes care to inspect products before dispatch to ensure that the product sent to the Customer matches the ordered product and meets our quality standards.
However, if you believe that you have received:
A defective product
A damaged product attributable to DAIDA
A product with a manufacturing defect
A product different from the product ordered
please contact us within 3 days of delivery.
The Customer should provide:
Order number
Clear photographs of the product
Clear photographs of the packaging
Photographs showing the relevant defect/damage
A description of the issue
Any additional information reasonably requested by DAIDA
Unboxing Video
Customers are strongly advised to record a continuous unboxing video before opening the package.
The video should clearly show:
The unopened package
Shipping label
Condition of the package
Opening of the package
The product received
An unboxing video may assist DAIDA in verifying claims involving transit damage, missing items, tampering, or incorrect products.
The absence of an unboxing video does not, by itself, automatically determine a claim; however, DAIDA may request reasonable photographic or other evidence to verify a reported issue.
6. REPLACEMENT FOR VERIFIED DEFECTS
If DAIDA determines that a product has a genuine manufacturing defect or that an incorrect product was dispatched due to an error attributable to DAIDA, DAIDA will provide an appropriate replacement, subject to product availability.
Where the same product is unavailable, DAIDA may contact the Customer to determine an appropriate resolution, subject to applicable law.
DAIDA will not consider normal characteristics of a garment, minor variations arising from manufacturing processes, or differences caused by screen settings, lighting, photography, or display devices to be defects unless they materially affect the product's quality or functionality.
7. EXCHANGE ELIGIBILITY CONDITIONS
For an exchange to be accepted, the product must:
Be unused
Be unworn
Be unwashed
Not have been altered or modified
Not contain stains, marks, odours, perfume, or other signs of use
Have all original tags and labels attached
Be returned in its original packaging where applicable
Be returned within the applicable exchange period
DAIDA reserves the right to inspect the returned product before approving an exchange.
If the returned product does not satisfy these conditions, the exchange request may be rejected.
8. PRODUCTS NOT ELIGIBLE FOR EXCHANGE
An exchange request may be rejected where:
The product has been worn or used
The product has been washed
The product has been altered or modified
Tags or labels have been removed
The product has been stained or damaged after delivery
The product has been exposed to perfume, chemicals or other substances
The product is returned after the applicable 3-day exchange period
The product was purchased as a sale/discounted item
The request relates only to colour or style preference
The request relates to change of mind
The Customer has already used the exchange facility for that product/order
9. EXCHANGE PROCESS
To request an eligible size exchange, the Customer must contact DAIDA at:
Email: daidaclothing@gmail.com
The Customer should include:
Full name
Order number
Product name
Current size
Requested replacement size
Reason for the exchange
Step 1 — Submit Request
The exchange request must be submitted within 3 calendar days from delivery.
Step 2 — Verification
DAIDA will review the request and confirm whether it qualifies under this Policy.
DAIDA may request photographs or additional information where necessary.
Step 3 — Return the Product
Once the exchange request is approved, the Customer will be instructed regarding the return shipment.
Step 4 — Product Inspection
The returned product will be inspected to verify its condition and eligibility.
Step 5 — Replacement
Once the returned product is approved, DAIDA will dispatch the approved replacement size, subject to availability.
10. RETURN SHIPPING COST
For a size exchange, the Customer is responsible for the cost of returning the product to DAIDA.
DAIDA will not reimburse or compensate the Customer for return shipping charges incurred for a size exchange.
Where a product is verified to have been defective, damaged, or incorrectly supplied due to an error attributable to DAIDA, DAIDA will determine the appropriate return/replacement logistics arrangement on a case-by-case basis.
11. ONE EXCHANGE PER ORDER
DAIDA permits one exchange per eligible product/order.
Once an exchange has been completed, the replacement product will not be eligible for another size exchange under this Policy.
Customers are therefore strongly advised to refer to the size guide before selecting their replacement size.
12. NO CASH OR ORIGINAL-PAYMENT REFUNDS
DAIDA does not provide monetary refunds for:
Change of mind
Size preference
Incorrect size selection
Colour preference
Style preference
Sale/discounted purchases
Other reasons that do not qualify as a verified product issue
The standard remedy available under this Policy is exchange or replacement, as applicable.
Where a monetary refund is legally required under applicable law or where DAIDA expressly agrees to a refund in a particular circumstance, the refund will be processed through the applicable payment method and within the legally applicable timeline.
13. ORDER CANCELLATION
Once an order has been successfully placed, DAIDA does not accept customer-requested cancellations.
Customers should carefully verify:
Product
Size
Colour
Quantity
Shipping address
Contact details
before completing the order.
If DAIDA is unable to fulfil an order due to circumstances such as stock unavailability or another issue attributable to DAIDA, the Customer will be contacted and an appropriate resolution will be provided in accordance with applicable law.
14. INTERNATIONAL ORDERS
DAIDA accepts orders from international locations where delivery service is available.
International customers are subject to the same exchange eligibility requirements stated in this Policy unless otherwise communicated on the applicable product or checkout page.
Customers placing international orders should note that:
Return shipping costs for eligible size exchanges remain the Customer's responsibility.
Customs duties, import taxes, local charges, or other destination-country charges, where applicable, may be payable by the Customer.
International returns may require additional shipping time.
DAIDA may be unable to provide an exchange where the requested size or product is unavailable.
15. EXCHANGE REQUESTS AFTER THE DEADLINE
Exchange requests received after the applicable 3-calendar-day period may be rejected.
Customers are responsible for reviewing their order promptly after delivery and notifying DAIDA within the prescribed period if an eligible issue is identified.
16. FRAUDULENT OR ABUSIVE REQUESTS
DAIDA reserves the right to reject exchange or replacement requests where there is reasonable evidence of:
Fraudulent activity
Product misuse
Intentional damage
Repeated abuse of the exchange policy
False or misleading claims
Tampering with products or packaging
Submission of manipulated or misleading evidence
Nothing in this clause limits any rights or remedies available under applicable law.
17. GRIEVANCE & CUSTOMER SUPPORT
For all return, exchange, replacement, or product-related concerns, customers may contact:
DAIDA
Email: daidaclothing@gmail.com
Website: Daidaclo.com
DAIDA will review customer complaints and respond within a reasonable period.
As DAIDA currently operates as a proprietorship, a separate Grievance Officer has not been designated. This should be updated on the website if and when a designated grievance officer is appointed.
The applicable e-commerce framework requires e-commerce entities to maintain a grievance redressal mechanism and display relevant grievance-officer information where applicable.
18. GOVERNING LAW
This Policy shall be governed by and interpreted in accordance with the laws of India.
Nothing in this Policy shall restrict any statutory rights or remedies available to consumers under applicable Indian law.
19. POLICY AMENDMENTS
DAIDA reserves the right to modify or update this Policy from time to time.
Any revised version will be published on Daidaclo.com with the updated effective date.
The Policy applicable to an order will generally be the version in effect at the time the order was placed, subject to applicable law.
20. CUSTOMER ACKNOWLEDGEMENT
By placing an order through Daidaclo.com, the Customer acknowledges that they have read and understood this Return, Exchange & Refund Policy.
In particular, the Customer acknowledges that:
DAIDA provides a 3-day size exchange window.
Only one exchange is permitted.
Colour and style exchanges are not available.
Sale and discounted products are final sale for size and colour/style changes.
Customers are responsible for return shipping costs for size exchanges.
DAIDA does not provide standard monetary refunds for ordinary returns or change-of-mind requests.
Customers should refer to the applicable size guide before placing an order.
DAIDA
Trade Name: DAIDA
Legal Name: DHRUV PAWAR
Constitution: Proprietorship
Website: Daidaclo.com
Email: daidacloothing@gmail.com
Principal Place of Business: Hubballi, Karnataka, India